Coronavirus (COVID-19): New kerbside bin collection arrangements

As our waste services begin to feel the pressure from coronavirus (COVID-19)-related employee absence and the need to introduce new safety measures to protect our workforce, we are asking residents to help us by changing the way they deal with their bins, litter and recycling.

We are now implementing the next stage of our plan to keep essential collections going.

You do not need to do anything differently on your collection day. Please put the appropriate bins out as you usually would, but note the following: –

• We will no longer return to empty any missed bins until your next regular collection day. If your bins are missed, please bring them back in. Store your waste safely and put it out on your next appropriate collection day
• We will pick up extra black bin rubbish only if your previous rubbish collection was missed. We will continue to pick up food waste weekly. You can also put out extra recycling provided it is separated correctly
• Do not try to report missed collections to us. Visit our service disruption pages online to check if you are in an affected area
• Remember to crush and flatten items (not glass) before throwing away, as this will help create space in your bins and our collection vehicles. Put your glass box out when it is full
• Please continue to observe public health guidance on handling your waste. If you have symptoms of coronavirus, please double bag your waste and store for 72 hours before placing in your bin or blue sack.
• Wash your hands both before putting your bins out and after taking them back in
• We recommend rinsing dirty rubbish and recycling items before placing in bins to reduce unpleasant odours.

As we have had to redeploy employees to higher-priority services, our street-cleansing, household recycling centres and recycling banks in car parks have also been suspended. Therefore: –

• If you go out to exercise, take your litter home with you, especially dog waste. Street and dog bins are not being emptied on a regular basis. NEVER place household waste in a street litter bin
• Do not travel to a household recycling centre (HRC, or ‘the tip’) or any recycling bank in a car park as these are all now closed and are no longer being serviced. Any items left at these sites will not be cleared away and will be considered as fly-tipping.

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