Yesterday I posted a letter/bill from Scottish Power asking for payment of £630.66 on a ‘pay as you go’ account which had no arrears attached to it and yet they’ve magicked up a closing debt. This is my response.
Dear ScottishPower,
Thank you for your letter of 2nd February 2016 requesting payment of an alleged outstanding bill of £630.66.
Throughout the duration of my time with you as my energy supplier my account was run on a ‘pay as you go’ basis necessitating a prepayment card and meter. At no time was I informed that the account might run in arrears and I operated the account in good faith on the understanding that I was paying in advance for the supply of power to my premises. It suited my circumstances to do so as I have a very limited income.
If the account was running in error, such that arrears occurred, that is not my error and nor do I accept any liability for that error, that is entirely your error and your problem.
If the account was not operating properly it was doing so without my knowledge or agreement and as such it was operating fraudulently.
I do not consent to pay and nor do I acknowledge any liability for your error.
Your sincerely,
Keith Cameron
