Dorset health and social care consumer champions, Healthwatch Dorset, call for public opinions of NHS 111 ahead of March CQC inspection.
Following the recent questions which have been raised over the safety of the NHS111 helpline, the Care Quality Commission (CQC) is set to conduct an inspection of the service in Dorset. Before the inspection, which is set to take place from the 7th to the 9th of March, local health watchdog, Healthwatch Dorset, are collecting feedback from residents across Dorset.
By gathering the opinions of as many people from across Dorset as possible, Healthwatch Dorset aims to ensure that local voices form an important part of the CQC inspection.
Manager of Healthwatch Dorset, Martyn Webster, said:
“People will have read the revelations about NHS 111 in the papers last week. As a direct result the Care Quality Commission (CQC) is conducting a snap inspection of the service in Dorset in a couple of weeks’ time. Here at Healthwatch Dorset, we want to encourage local people to get involved.
The CQC has promised us that any feedback we gather before their deadline will be taken into account when they make their inspection. Tell us your story of using NHS 111, good or bad. We’ll keep your details anonymous, so you can feel safe in telling us your story.”
Healthwatch Dorset are asking the Dorset Public to get in touch with their experiences of NHS111 before the 4th of March. The CQC has guaranteed that all feedback collected before this date will be taken into consideration as part of the inspection.
Those who would like to share their experiences are encouraged to contact Healthwatch Dorset on 0300 111 0102, connect via Twitter @HwatchDorset or Facebook or fill in the feedback form on the Healthwatch Dorset website: www.healthwatchdorset.co.uk