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NHS Trust Wins National Award

Dorset County Hospital NHS Foundation Trust took home the award for ‘Best Newcomer’ at a national award ceremony in London that recognises excellent customer service. The trust launched The WOW! Awards into their hospital by linking it with their Friends and Family Test.  

The NHS Friends and Family Test gives patients the opportunity to provide feedback on the care and treatment they receive helping to improve services. The trust have extended this by adding in the question “is there anyone you would like to recognise?”  This gives patients the opportunity to also recognise when an employee has delivered excellent service.

The teams have received an outstanding number of nominations for delivering excellent patient care. Sarah Silverton, Patient & Public Experience Lead, who represented Dorset County Hospital NHS Foundation Trust for the award said ‘we have definitely seen a lot more engagement around patient experience. People are far more open to looking at their experience and understanding it, resulting in us being able to make service improvements’.

An independent panel of judges selected Dorset County Hospital NHS Foundation Trust as their chosen winner. They described the trust as ‘extremely passionate about their patients”.  

Dorset County Hospital NHS Foundation Trust has demonstrated that they really do place their patients at the heart of everything they do. Congratulations to all the team.

 

Companies and individuals from across the world were recognised for their exceptional customer service at The WOW! Awards 2014 Gala Ceremony in London on Monday 24th November 2014.

 

These prestigious awards are purely based on customer nominations for excellent service. Finalists were judged by an independent panel of experts from high profile British organisations, media and academia. This annual ceremony has become recognised as a highlight of the British awards calendar. 

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