Residents of a tower block in Poole have been left distressed and searching for answers after being told not to use their tap water following suspected contamination.
Bournemouth, Christchurch and Poole Council (BCP Council) issued a “do not drink” warning to households in Sterte Court, a nine-storey building overlooking Holes Bay. The alert, first delivered on Saturday morning, instructs residents not to drink, cook with, or even brush their teeth using water from their taps.
The warning came after Dorset Police began investigating reports of damage to a water pump room within the building, raising concerns about potential contamination. While officials have described the issue as “temporary” and “isolated,” many residents say the lack of detailed information has heightened fears.
Around 50 households are affected, including elderly residents and families with young children. Initially, occupants were advised not only to avoid drinking the water but also not to wash with it. They were directed to use a local laundrette for clothing and a nearby leisure centre for showers—guidance Catherine described as “absolutely ridiculous.”
“We’ve been given no information about symptoms to watch for,” she added. “This should be treated as an emergency.”
In response, BCP Council said it is working closely with Wessex Water to resolve the issue. A spokesperson stressed that residents’ wellbeing remains the top priority and confirmed that bottled water is being distributed on-site, with additional supplies available in the building’s foyer.
Wessex Water echoed the council’s position, stating the notice had been issued as a precaution and confirming that the wider public water supply in the Poole area has not been affected.
Despite these reassurances, for those living inside Sterte Court, uncertainty remains the most pressing concern.
